Shipping policy

We aim to make delivery straightforward from checkout to arrival.

This Shipping Policy explains how Falyali processes orders, when parcels are dispatched, the estimated delivery timeframe, how tracking works, and how shipping-related charges are handled.

1. Shipping at a Glance

Shipping detail Falyali policy
Standard shipping Free
Order cutoff 5:00 PM (UTC+0)
Processing time 1–3 business days
Estimated transit time 7–10 business days
Estimated total delivery time 8–13 business days
Tracking Provided after dispatch
Tracking activation Up to 3 business days
Duties and import charges Handled by Falyali

The estimated total delivery time combines the normal processing period and estimated carrier transit time.

2. Countries We Ship To

Falyali currently ships eligible orders to:

Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, United Kingdom and United States.

Availability of particular products, sizes or variants may differ depending on the destination and current stock.

3. Free Shipping

Standard shipping is provided free of charge for supported Falyali orders.

There is no minimum purchase requirement for standard free shipping unless a specific promotion or checkout condition expressly states otherwise.

4. Order Cutoff and Processing

Our standard order cutoff is 5:00 PM (GMT+0).

Orders normally require 1–3 business days for processing before dispatch.

Processing may include:

  • Confirming the order information

  • Confirming payment

  • Checking product and variant availability

  • Preparing the order for fulfilment

  • Completing the required pre-dispatch product checks

  • Preparing shipping and tracking information

The processing period is separate from carrier transit time.

Orders placed after the daily cutoff may begin processing from the next applicable business day.

5. Product Availability and Pre-Dispatch Checks

Product availability can occasionally change quickly, particularly during periods of higher demand.

Although we work to keep stock information current, an item may sometimes sell out before its availability status has fully updated across our website and fulfilment systems.

This means that, in rare cases, a product may still appear available when:

  • Remaining stock has already been allocated

  • The selected size, colour or variant is no longer available

  • Upcoming stock would delay the expected shipping timeframe

Products are also reviewed during fulfilment before they are approved for dispatch.

If the available product does not meet the quality standards required for shipment, we will not knowingly dispatch it simply to complete the order.

If, during fulfilment, we determine that:

  • The ordered product or selected variant is no longer available

  • Available stock has been exhausted and replacement stock would cause a shipping delay

  • The remaining item does not meet the required quality standard for dispatch

  • The product cannot otherwise be approved for fulfilment

the product will not be shipped.

In such a case, the affected order will be cancelled and a full refund will be issued immediately to the original payment method.

Once Falyali submits the refund, your bank, card issuer or payment provider may require additional processing time before the refunded amount becomes visible in your account.

This process helps ensure that an unavailable item or a product that does not pass our pre-dispatch checks is not knowingly sent to the customer.

6. Estimated Delivery Time

After dispatch, the estimated carrier transit time is:

7–10 business days

Including processing, the normal estimated total delivery timeframe is:

8–13 business days

These timeframes are estimates rather than guaranteed arrival dates.

Delivery may occasionally take longer because of circumstances outside the normal fulfilment process, including:

  • Carrier delays

  • Customs processing

  • Local delivery-network disruption

  • Public holidays

  • Severe weather

  • Remote delivery locations

  • Unexpected logistics issues

Where possible, tracking information should provide the most current progress once the parcel is in transit.

7. Tracking Your Order

Once your order has been dispatched, tracking information will normally be sent using the contact information provided during checkout.

A newly issued tracking number may not become active immediately.

Depending on the carrier and the time required for the parcel to be received, scanned and entered into the delivery network, tracking information can take up to 3 business days to begin working or showing movement.

During this activation period, the tracking page may temporarily:

  • Show no result

  • Display limited information

  • Show only that shipping information has been created

  • Appear not to have updated yet

This does not necessarily indicate a problem with the shipment.

If more than 3 business days have passed since you received the tracking number and it is still not showing usable information, please contact our support team so the shipment can be reviewed.

For the fastest and easiest assistance, we recommend replying directly to your original order confirmation email.

If you cannot access the confirmation email, contact support@falyali.com and include your order number and the full name used for the order.

8. Taxes, Customs Duties and Import Charges

Falyali's shipping structure is designed so that customers do not need to pay separate taxes, customs duties, import taxes or customs-clearance charges in addition to the final amount shown at checkout.

These charges are Falyali's responsibility and are normally included in the product price or covered during the fulfilment and shipping process.

In rare cases, a carrier, customs authority or local delivery partner may unexpectedly request payment of a tax, customs duty or other import-related amount even though the relevant charge has already been covered.

This may occasionally happen because of a logistics, carrier or customs-processing issue.

If you are asked to pay such a charge:

  • Keep the receipt or invoice

  • Keep proof that the amount was actually paid

  • Keep any customs or carrier documentation provided

  • Contact Falyali support

For faster handling, we recommend replying directly to your original order confirmation email and attaching the relevant proof of payment.

Once the charge has been reviewed and verified, Falyali will refund the eligible amount paid by the customer.

Customers should therefore not normally expect to pay additional customs duties or import taxes beyond the final amount shown at checkout.

9. Delivery Information

Please check your shipping information carefully before submitting an order.

Customers should make sure that the following details are accurate:

  • Full name

  • Delivery address

  • Postal or ZIP code

  • Telephone number

  • Email address

If you notice an error shortly after placing your order, contact us as soon as possible.

We will try to assist where the order has not progressed too far through fulfilment.

Once an order has been prepared for shipment or dispatched, changing the delivery information may no longer be possible.

10. Shipping Delays

Most orders are expected to arrive within the stated timeframe, but occasional delays can occur.

A delay caused by a carrier or logistics network does not necessarily mean that the parcel has been lost.

Where tracking information shows that the shipment is still moving through the delivery network, additional time may be required for the carrier to complete delivery.

If the tracking information appears unusual or you need help understanding the status of your shipment, contact our support team so the available shipping information can be reviewed.

11. Shipping Support

For shipping, tracking or delivery assistance, replying directly to your original order confirmation email is recommended whenever possible.

This helps our team identify the relevant order more quickly.

If you cannot access the confirmation email, contact:

Email: support@falyali.com
Phone: +44 7456 059780

Support Hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Messages received outside these hours will be reviewed during the next available support period.