This Payment & Billing Policy explains how payments are handled when you place an order with Falyali, how prices and currencies are displayed, and what happens if a payment is declined, duplicated, refunded or otherwise requires review.

1. Prices and Currencies

Falyali displays prices according to the market and currency available to the customer.

Our supported currencies include:

Market	Currency
Australia	AUD
Belgium	EUR (€)
Canada	CAD
Spain	EUR (€)
France	EUR (€)
Italy	EUR (€)
Netherlands	EUR (€)
New Zealand	NZD
Sweden	SEK
United Kingdom	GBP (£)
United States	USD

The final amount and currency are displayed before payment is submitted.

Customers should review the total carefully before completing checkout.

2. Accepted Payment Methods

The payment methods available for your order will be shown directly during checkout.

Availability may vary depending on factors such as:

• Country

• Currency

• Device

• Payment provider

• Checkout configuration

Only payment methods displayed as available during checkout can be used for the relevant order.

Payments are processed through secure payment providers integrated with our checkout.

3. Payment Authorization

When you place an order, your payment method may be authorized or charged as part of completing the purchase.

An order is not considered successfully paid until the payment provider confirms the transaction.

Payment may be declined or fail for reasons including:

• Insufficient funds

• Incorrect payment information

• Expired payment method

• Bank or card-provider restrictions

• Fraud-prevention checks

• Technical or payment-network issues

If payment is unsuccessful, the order may not be completed.

Your bank or payment provider may be able to provide additional information where a payment has been declined.

4. Billing Information

Customers are responsible for providing accurate billing information during checkout.

This may include:

• Full name

• Billing address

• Postal or ZIP code

• Contact information

• Payment details

Incorrect or incomplete billing information may result in a payment being declined or an order requiring additional review.

5. Taxes, Duties and Checkout Total

The final amount displayed at checkout is intended to represent the amount payable for the order.

Applicable taxes and import-related charges are normally included in the product price or otherwise handled by Falyali through the fulfilment process.

Customers should not normally be required to pay separate customs duties or import charges beyond the amount shown at checkout.

In the rare event that an eligible import-related charge is requested and paid separately, the procedure described in our Shipping Policy and Return & Refund Policy will apply.

6. Currency Conversion and Bank Charges

Falyali charges customers in the currency displayed during checkout.

Your bank, card issuer or payment provider may apply its own:

• Currency-conversion rate

• Foreign transaction fee

• International payment fee

• Other banking charge

These charges are imposed independently by the customer's financial provider and are not collected by Falyali.

7. Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please contact us so that the transaction can be reviewed.

For the fastest assistance, we recommend replying directly to your original order confirmation email.

Please provide any relevant information showing the charge, such as:

• Order number

• Transaction amount

• Transaction date

• Screenshot or payment reference where available

Sometimes a bank may temporarily display a pending authorization separately from the completed charge.

A pending authorization is not always a second completed payment and may disappear automatically according to the bank's own processing timeframe.

8. Refunds

Approved refunds are normally issued back to the original payment method used for the purchase.

Once Falyali submits a refund, the customer's bank, card issuer or payment provider may require additional time before the funds become visible.

The time taken for a refund to appear after submission is controlled by the relevant financial provider.

Where a refund relates to a return, cancellation, unavailable product or another order issue, the applicable conditions are explained in the relevant Falyali policy.

9. Orders Cancelled by Falyali

If Falyali is unable to fulfil an order after payment has been successfully collected, the affected order will be cancelled and a full refund will be issued to the original payment method.

This may occur where, for example:

• The item becomes unavailable

• The selected variant is no longer available

• Replacement stock would create an unreasonable shipping delay

• The product does not pass the required pre-dispatch quality checks

• The order cannot otherwise be fulfilled correctly

Once the refund is submitted, additional bank or payment-provider processing time may apply.

10. Payment Security and Fraud Prevention

Falyali and its payment providers may use security and fraud-prevention systems to help protect customers and transactions.

An order may be reviewed where there are reasonable concerns regarding:

• Unauthorized payment

• Suspicious transaction activity

• Conflicting billing information

• Account misuse

• Payment fraud

In some cases, an order may be delayed, declined or cancelled where the payment cannot be reasonably verified.

11. Payment Disputes

If you notice a payment issue, unexpected charge or problem with an order, we encourage you to contact Falyali support first so that the matter can be investigated.

Nothing in this policy prevents customers from using legitimate rights available through their bank, card issuer or payment provider.

Fraudulent or knowingly false payment disputes may be investigated and may affect future use of our services.

12. Billing Support

For payment, billing or refund-related assistance, replying directly to your original order confirmation email is recommended whenever possible.

This helps our support team identify the relevant transaction more quickly.

If you cannot access that email, contact:

Email: support@falyali.com
Phone: +44 7456 059780

Support Hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Messages received outside these hours will be reviewed during the next available support period.