Welcome to the Falyali Help Center. Here you’ll find answers to the most common questions about shipping, returns, payments, and product warranty. Our goal is to make your shopping experience simple, transparent, and worry-free.
Shipping
Processing:1–3 business days. Delivery:7–10 business days. Total: 8–13 business days.
Orders are prepared within 1–3 business days. Our order cutoff time is 5:00 PM (UTC+0).
We currently ship to Australia, Belgium, Canada, Spain, France, Italy, the Netherlands, New Zealand, Sweden, the United Kingdom, and the United States.
Yes. Once shipped you will receive a tracking code by email. Use it on our tracking page.
Returns
You can request a return within 30 days of receiving your order.
For voluntary returns, items should remain unused beyond what is reasonably necessary to inspect them. Footwear may be tried on indoors on a clean surface to check size and fit, but should not be worn outdoors or used for running, training, or everyday wear. Items should be unwashed, free from marks, stains, odours, or damage, and returned with original tags and packaging where reasonably possible.
Contact support@falyali.com within 30 days of receiving your order with your order number and the item(s) you wish to return. We will then provide the return address and return form by email.
Once we receive your return and confirm that it meets the return conditions, your refund will be processed within 10 days using the same payment method used at checkout.
Payment
Yes. All payments are processed through a secure checkout using SSL encryption to help protect your payment information.
Orders are processed in the local currencies supported for the countries we serve, including GBP, EUR, USD, CAD, AUD, NZD, and SEK.
Please check that your payment details are correct and that your payment method has sufficient funds. If the issue continues, contact your bank for further assistance.
cancellations
Yes. You can request a cancellation within 4 hours of placing your order by contacting us with your order number. After the first 4 hours, cancellation may still be possible, but it is no longer guaranteed.
At this stage, the request depends on the current fulfilment status of the order.
If the order:
- Has not yet been fulfilled
- Has not been prepared for shipment
- Has not progressed too far through the fulfilment process
we may still be able to cancel it.
If the order has already been prepared for dispatch, fulfilled or handed into the shipping process, cancellation may no longer be possible.
Email support@falyali.com with your order number as soon as possible.
Falyali does not charge any cancellation fee.
Still Need Help?
Falyali Team
Made for Movement.
We're here to help. Get in touch with our team for any questions or support you may need.
Bristol, England, BS40 8AD
Business Hours
FALYALI · Made for Movement.
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