Plans can change, and we want cancellation requests to be as straightforward as possible.

This Cancellation Policy explains when an order can be cancelled, how to request cancellation, and what happens once fulfilment has already started.

1. Cancellation Window

Customers may request cancellation within 4 hours of placing an order.

Falyali does not charge any cancellation fee.

If the cancellation request is received within this initial 4-hour period and the order has not already progressed too far through fulfilment, we will cancel the order and issue a full refund to the original payment method.

2. Cancellation Requests After 4 Hours

After the first 4 hours, cancellation may still be possible, but it is no longer guaranteed.

At this stage, the request depends on the current fulfilment status of the order.

If the order:

• Has not yet been fulfilled

• Has not been prepared for shipment

• Has not progressed too far through the fulfilment process

we may still be able to cancel it.

If the order has already been prepared for dispatch, fulfilled or handed into the shipping process, cancellation may no longer be possible.

3. How to Request a Cancellation

For the fastest and easiest cancellation process, we recommend replying directly to the original order confirmation email sent when your order was placed.

This allows our support team to identify the purchase and check its fulfilment status more quickly.

In your message, simply confirm that you would like the order cancelled.

If you cannot access the original order confirmation email, contact:

support@falyali.com

Please include:

• Your order number

• The full name used for the order

• Your cancellation request

4. When an Order Has Already Shipped

Once an order has already been dispatched, it can no longer be cancelled through the pre-shipment cancellation process.

After delivery, any eligible request to send the product back will instead be handled under our Return & Refund Policy.

5. Refunds for Cancelled Orders

Where a cancellation is approved, Falyali will issue a full refund to the original payment method used for the order.

There is no cancellation fee and no restocking fee for a cancelled order that has not been shipped.

Once the refund has been submitted, your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

6. Orders Cancelled by Falyali

In some cases, Falyali may need to cancel an order during fulfilment.

This may happen where:

• The product or selected variant is no longer available

• Stock availability has not updated quickly enough during periods of high demand

• Upcoming stock would delay shipment beyond the expected timeframe

• The available product does not meet our required pre-dispatch quality standard

• The order cannot otherwise be completed safely or correctly

In these circumstances, the product will not be shipped and a full refund will be issued immediately to the original payment method.

7. Changes to an Order

If you notice an error involving your:

• Size

• Colour

• Product variant

• Quantity

• Delivery information

contact us as soon as possible.

We will try to assist where fulfilment has not progressed too far, but changes cannot be guaranteed once preparation for shipment has started.

If the required change cannot be made and the order is still eligible for cancellation, cancelling the order and placing a new one may be the simplest option.

8. Cancellation Support

For cancellation requests, replying directly to your original order confirmation email is recommended whenever possible.

If you cannot access it:

Email: support@falyali.com
Phone: +44 7456 059780

Support Hours

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)

Messages received outside these hours will be reviewed during the next available support period.