Privacy policy
Your personal information is part of your relationship with Falyali, and we believe it should be handled clearly and responsibly.
This Privacy Policy explains the information we may collect when you browse our store, place an order, contact our team, sign up for communications or otherwise interact with Falyali. It also explains why we use that information, when it may be shared and the choices available to you.
1. Information We May Collect
The information we collect depends on how you interact with Falyali.
When you place an order, create an account or provide information directly to us, we may collect details such as:
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Your name
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Email address
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Telephone number
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Billing address
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Delivery address
We may also process information connected with your purchases and order history, including:
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Products ordered
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Sizes and colours selected
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Order value
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Shipping and delivery information
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Tracking details
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Returns
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Exchanges
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Refunds
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Cancellations
If you contact our customer-support team, we may retain the information contained in your correspondence so we can investigate your request, respond to you and maintain an appropriate record of the interaction.
When you browse our website, certain technical information may be collected automatically. This can include:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Referring website or source
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Approximate location
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Website activity and interactions
Where you choose to receive marketing communications, we may also keep information about your communication preferences and interactions with those messages.
2. Payment Information
Payments through Falyali are processed using payment and financial-service providers that support our checkout.
Depending on the method you use, Falyali may receive limited information relating to the transaction, such as:
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Confirmation that payment was completed
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Transaction or payment references
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Payment method used
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Limited billing information
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Refund or payment-status information
Full card information is handled through the relevant payment provider and does not need to be stored directly by Falyali for us to process and fulfil a standard order.
3. How We Use Your Information
Personal information helps us operate the store, complete purchases and provide support throughout the order process.
We may use your information to:
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Process and fulfil orders
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Confirm and manage payments
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Arrange shipping and delivery
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Provide tracking information
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Communicate important order updates
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Handle returns and exchanges
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Process refunds and cancellations
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Respond to customer-support enquiries
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Maintain customer accounts where available
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Investigate payment or delivery issues
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Detect and prevent fraudulent or suspicious activity
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Protect our website and checkout
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Improve the operation and usability of our store
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Maintain necessary transaction and financial records
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Meet applicable accounting, tax, regulatory or legal requirements
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Send marketing communications where permitted
We aim to use only the information reasonably required for the relevant purpose.
4. Reasons We Process Personal Information
Where applicable data-protection rules require a lawful reason for processing personal information, the reason will depend on what the information is being used for.
We may process information because:
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It is necessary to process or fulfil an order you placed
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It is necessary to provide a service you requested
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We are required to meet a legal or regulatory obligation
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We have a legitimate business reason, such as preventing fraud, maintaining security or providing customer support
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You have provided consent
Where processing depends on your consent, you may withdraw that consent.
Withdrawing consent does not affect processing that was carried out lawfully before the withdrawal.
5. Order and Customer-Support Communications
When you place an order, we may contact you about matters directly connected with your purchase.
These communications may include:
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Order confirmations
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Payment information
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Fulfilment updates
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Shipping and tracking information
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Delivery issues
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Return or exchange communications
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Refund information
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Cancellation updates
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Security or account-related messages
These service communications are different from promotional marketing and may still be sent where they are necessary to manage an order or customer request.
If you contact us regarding an existing order, replying to the original order confirmation email can help our support team identify the relevant purchase more quickly.
6. Marketing Communications
Where you have chosen to receive promotional communications, or where such communications are otherwise permitted, Falyali may send information about:
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Products
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New arrivals
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Collections
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Promotions
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Offers
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Store updates
You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the message.
You may also contact:
Choosing not to receive marketing communications does not prevent us from sending necessary service messages concerning an order, payment, delivery, return, refund, cancellation or account-security matter.
7. Cookies and Similar Technologies
Falyali uses cookies and similar technologies to support the operation of the website and understand how customers interact with it.
Some technologies are used for functions such as:
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Keeping items in your shopping cart
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Supporting checkout
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Remembering certain preferences
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Maintaining website security
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Helping pages and features function correctly
Other technologies may be used to understand website performance, measure interactions or support advertising and marketing activities.
Where permission is required before certain non-essential technologies can be used, they will be managed according to the privacy or cookie choices available through the website.
You may also control cookies through your browser settings.
Disabling certain cookies may prevent some parts of the website from working as intended.
8. Companies That Help Us Operate Falyali
Operating an online store requires us to work with companies that provide services necessary for payments, technology, customer support and delivery.
Personal information may therefore be shared with appropriate service providers where necessary.
These can include:
E-commerce and Website Providers
Our online store and related e-commerce functions may be supported by Shopify and other technology providers.
Payment Providers
Banks, card networks, payment processors, digital-wallet providers and related financial services may process information needed to complete payments or refunds.
Fulfilment, Shipping and Delivery Partners
Information such as your name, delivery address, telephone number and relevant order details may be provided to fulfilment providers, carriers and logistics partners where needed to prepare, deliver, track, return or investigate an order.
Customer-Service and Technology Providers
We may use providers that assist with customer communications, website hosting, analytics, fraud prevention, security and other operational functions.
Professional and Business Services
Information may be processed where necessary by providers supporting areas such as accounting, administration or other legitimate business operations.
Legal or Regulatory Recipients
Information may be disclosed where required by applicable law, regulation, legal process or another lawful request.
We may also disclose information where reasonably necessary to protect our customers, our services or our legitimate rights.
9. Who Is Responsible for Your Information?
Falyali is operated by PRISTELLA GROUP LTD, Company No. 17303091.
For applicable data-protection purposes, PRISTELLA GROUP LTD is responsible for personal information processed in connection with the operation of the Falyali store.
Throughout this Privacy Policy, we primarily use the customer-facing name Falyali, together with “we”, “us” and “our”.
Business address:
29 Felton Lane
Winford
Bristol
England
BS40 8AD
10. Selling or Sharing Personal Information
Falyali does not sell or rent customers' personal information for monetary payment to third parties for their own direct marketing purposes.
Some privacy rules use terms such as “sale”, “sharing” or “targeted advertising” more broadly when certain advertising or tracking technologies are involved.
Where applicable privacy requirements provide a right to control or opt out of such activities, we will respect the relevant request.
11. International Processing
Falyali serves customers in several countries.
The companies supporting our website, payments, communications, fulfilment and other services may operate or process information in different countries.
Personal information may therefore sometimes be processed or transferred outside the country where you live.
Where additional protections are required for such transfers, appropriate measures will be used as applicable.
12. How Long We Keep Information
We do not intend to keep personal information for longer than reasonably necessary.
How long information is retained may depend on matters such as:
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The purpose for which it was collected
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Whether an order or customer request remains active
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Transaction and financial-record requirements
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Fraud-prevention needs
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Returns, refunds or payment disputes
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Customer-service history
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Applicable legal, accounting or regulatory requirements
Some order and transaction information may therefore remain on record after the purchase itself has been completed.
When information is no longer reasonably required, it may be deleted, anonymised or otherwise securely disposed of.
13. Protecting Personal Information
Falyali uses reasonable technical and organisational measures intended to protect personal information against inappropriate access, loss, misuse, alteration or disclosure.
Protection may include measures provided by our e-commerce, payment, hosting and technology partners, together with controlled access to information where appropriate.
However, no website, transmission method or online storage system can be guaranteed to be completely secure.
Where a personal-information incident occurs, we will investigate the circumstances and take any actions or notifications required under applicable rules.
14. Your Privacy Choices and Rights
Depending on where you live and which privacy rules apply to you, you may have rights concerning your personal information.
These may include the ability to:
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Request access to information held about you
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Ask for incorrect information to be corrected
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Request deletion in certain circumstances
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Request restrictions on certain uses
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Object to certain processing
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Receive certain information in a portable format
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Withdraw consent where processing depends on consent
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Opt out of marketing communications
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Ask questions about how your information has been used
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Submit a privacy-related complaint
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Exercise other rights available under applicable privacy requirements
Not every right applies in every situation.
To submit a privacy request, contact:
We may need to confirm your identity before completing certain requests so that personal information is not provided or changed for the wrong person.
15. Customers in the United Kingdom and Europe
Customers in the United Kingdom and European countries may have additional privacy rights where the relevant data-protection rules apply.
Depending on the circumstances, these may include rights concerning:
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Access
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Correction
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Deletion
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Restriction
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Objection
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Data portability
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Withdrawal of consent
Customers may also have the ability to raise a concern with the data-protection authority responsible for their location.
We encourage customers to contact Falyali first where possible so that our team has an opportunity to review and address the matter directly.
16. Customers in Other Supported Markets
Falyali also serves customers in markets including Australia, Canada, New Zealand and the United States.
Privacy requirements may differ between countries and, in some cases, between individual states or regions.
Depending on where you live and which requirements apply, you may have additional rights relating to matters such as:
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Access
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Correction
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Deletion
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Consent
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Use or disclosure of personal information
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Advertising-related processing
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Privacy complaints
Requests will be considered according to the requirements that apply to the relevant customer and processing activity.
17. Customers Under 18
Orders should not be placed independently by anyone under the age of 18.
Customers who are under 18 should use Falyali and make purchases only with the involvement and permission of a parent or legal guardian.
If you believe that a minor has provided personal information to Falyali inappropriately, contact us so that we can review the situation.
18. Fraud Prevention and Transaction Security
Falyali and the companies supporting our checkout may use security and fraud-prevention tools to help identify suspicious, fraudulent or abusive transactions.
These tools may consider information connected with matters such as:
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The order
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Payment activity
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Device information
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Transaction characteristics
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Account or checkout behaviour
This helps protect customers, payment systems and the store from fraudulent activity.
Where applicable requirements provide specific rights concerning automated processing or decision-making, those rights will be respected.
19. Third-Party Websites and Services
Our website may contain links to websites, platforms or services operated independently from Falyali.
Those third parties may have their own privacy practices and policies.
Once you leave the Falyali website and interact directly with another service, the way that service handles information is outside our direct control.
We recommend reviewing the relevant privacy information before providing personal details to an independent third party.
20. Privacy Questions or Complaints
If you have a question about how your information is handled, want to submit a privacy request or believe that your information has been handled incorrectly, contact our support team.
Email: support@falyali.com
Phone: +44 7456 059780
Business address:
29 Felton Lane
Winford
Bristol
England
BS40 8AD
We will review legitimate privacy enquiries and requests and respond as appropriate.
21. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices or privacy requirements change.
The latest version will be made available through the Falyali website.
Where an update requires additional notification or consent, this will be handled as appropriate.
22. Contact Falyali
For questions concerning this Privacy Policy or the way Falyali handles personal information, you can contact us using the details below:
Email: support@falyali.com
Phone: +44 7456 059780
Address: 29 Felton Lane, Winford, Bristol, England, BS40 8AD
Support Hours
Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)
Saturday and Sunday: 10:00 AM – 2:00 PM (UTC+0)
Messages received outside these hours will be reviewed during the next available support period.